Human Resources
1900016Z Requisition #

Training Manager (Manila)
Job Title: Training Manager
Location: Manila, Philippines

Genesys is an innovative leader in Customer Experience solutions, and we’re growing! 


We’re looking for a top-notch Training Manager to support skill development for our fast growing company.  In this role, you will be part of a growing People Development organization and report to the Global Head of Learning. You would be responsible for leadership development program training, supporting technical, product, and skills focused training activities with the goal of enhancing skills and knowledge in specific business areas. This includes the development of both leadership and business training content. Your strong L&D background allows you to both facilitate of learning and partner with subject matter experts who deliver content. This role also supports local New Hire Program and other local training initiatives.


You will work cross-functionally and collaborate to ensure the right training is delivered to the right audience using the right modality at the right time.

What You’ll Do

This role will be part of People Development for Genesys and work closely with subject matter experts around the company to identify needs and deliver training & development programs.  In general, you will:

  • Train, facilitate, and localize leadership training content (Level-Up Leadership) to local manager team on a regular basis.
  • Partner closely with HR and Business leaders to assess training needs through consultation, surveys, interviews with employees, & focus groups.
  • Design, plan, organize, or direct local training programs for Genesys employees across APAC.
  • Present training using a variety of instructional techniques, such as role playing, simulations, team exercises, group discussions, videos, etc.
  • Prioritize training programs across multiple audiences.
  • Monitor & evaluate training completion and program effectiveness.
  • Partner with Internal Communications to market training opportunities to increase participation rates.
  • Support day-to-day training priorities and projects and People Development programs globally.
About You:
  • 5-7 years of experience in training delivery and design.
  • Strong program management skills.
  • Hands-on development, implementation and administration of training programs.
  • Outstanding verbal and written communication skills.
  • Working knowledge of adult learning theory and principles.
  • Working knowledge of Kirkpatrick’s levels of evaluation or similar tool.
  • Proficient in Microsoft Office Suite including Word, PowerPoint, and Outlook.

The Cultural Framework at Genesys defines How We Do It at Genesys. 


How You Think: Understands the business and takes a non-traditional approach to solving common problems.  Willing to draw outside the lines and find new ways to make an impact on old problems. 


How You Interact: Can easily build collaborative relationships that energize individuals, teams, and the company into action. You are a global thinker and can work across locations and time zones. You are an excellent communicator and listener and can easily persuade to drive a vision and purpose.


How You Own It: You are a hands-on executor who can drive change and clearly communicate across all stakeholders.


How You Show Up: Embodies Genesys core cultural values and pushes to create an authentic employee experience.  You are the type of person who can succeed through ambiguity, bringing clarity where there is no roadmap, who can re-set when a change in direction is needed without getting derailed or frustrated. You are authentic and instill the trust in others. 

About Us:

Genesys® powers more than 25 billion of the world’s best customer experiences each year. We put the customer at the center of everything we do and passionately believe that great customer engagement drives great business outcomes. More than 10,000 companies in more than 100 countries trust the industry’s #1 customer experience platform to orchestrate omnichannel customer journeys that eliminate silos and build lasting relationships. With a strong track record of innovation and a never-ending desire to be first, Genesys is the only company recognized by top industry analysts as a leader in both cloud and on-premise customer engagement solutions. Connect with Genesys via http://www.genesys.com/TwitterFacebookYouTubeLinkedIn, and the Genesys blog.


Genesys is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.

Job Location
Manila, Philippines
Position Type


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