Research and Development
210001FN Requisition #

Agent Setup is a Genesys web application for configuration and administration of the underlying components for the Genesys Contact Center suite of applications. It is based on the latest UI technologies and coded in JavaScript and Typescript The candidate will be responsible for new UI design and implementation, as well as addressing issues and tickets being created by hundreds of existing customers. You will be expected to communicate at an architectural level with owners of other related components and work with peers on teams dedicated to areas related to the product. 


Key Responsibilities:

The primary responsibilities for this role include (but are not limited to)

  • Develop new user-facing product features
  • Develop code with high standards for style and maintainability in a large scale shared micro-services web environment. 
  • Build reusable code and libraries for future use.
  • Ensure the technical feasibility of UI designs. Work with Product Management and other stakeholders (Backend, Operations, and other Service teams) to iterate on new features. 
  • Optimize application code for high performance
  • Use security best practices and ensure all user input is validated before submitting to backend.
  • Ship features and improvements with minimal guidance and support from other team members.
  • Mentor junior Engineers in the team to help them grow technically and get past blockers.
  • Exert significant influence on the overall vision and long-range goals of the team 


Minimum Requirements:

  • Bachelor’s degree in computer science or related field.
  • At least 10 years of industry experience.
  • Must have proven technical leadership experience with ability to understand and define architectures of modern front-end cutting edge web based UI products.
  • Should possess at least 5 years of hands-on experience with HTML5, CSS, and core JavaScript.
  • Professional experience with any one of the web frameworks (React, Angular, Ember, etc.). 
  • Proficient understanding of unit testing using JavaScript test frameworks like Jasmine, JEST, Mocha.
  • Basic level understanding of Node JS and NPM.
  • Good understanding of Object-Oriented JavaScript (OOJS) – Typescript and ES6.
  • Proficient understanding of WEBPACK module bundler.
  • Comfort with development and troubleshooting in Linux environments
  • Proficiency in the English language, both written and verbal, to work in a remote and sometimes asynchronous collaborative environment.
  • Demonstrated capacity to explain and communicate on complex technical, and architectural problems clearly and concisely.
  • Comfort with a highly agile and iterative software development process and working on aggressive schedules.
  • Enterprise software company (product company) experience


 Desirable Skills:

  • Experience in Cloud (AWS/Azure/OpenShift) environments
  • Experience with Docker
  • Experience using Git 
  • Experience with Angular JS 1.x would be an added advantage
  • Experience with Genesys products
  • Experience working with a global, multicultural team




Safety for our employees and our communities is a key priority for Genesys. We continue to experience rapid growth during the Covid-19 pandemic and are conducting remote hiring and onboarding processes. All hiring and onboarding processes are being conducted remotely at this time. We utilize Zoom video meetings and phone calls during the interview process. We will be working remotely through at least December 31, 2021, in most locations, and we are re-evaluating the opening date of all the Genesys offices on an ongoing basis. 

About Genesys:

Every year, Genesys® orchestrates more than 70 billion remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service℠, our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty. Visit www.genesys.com.

Genesys is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

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