Marketing & Bus Develop
180001JR Requisition #
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We are looking for a passionate Value Consultant who can express business value to customers and is also a data junkie at heart. The successful candidate is a strategic partner internally and externally with the Sales and Solution & Strategies organizations who works closely with account teams, business consultants, solution strategists, product managers and sales leadership to turn data into information, information into insight and insight that will influence business decisions.



The Senior Value Consultant is a strategic role which combines competencies in business metrics, data acquisition, and customer engagement industry experience.  This role supports account teams on high-profile engagements, facilitates executive meetings, trains and educates sales force.




  • Value Consulting
  • Work closely with account teams to identify, prioritize and analyze key business value drivers, key influencers and understand how our solutions will help solve those problems
  • Build ROI and TCO models to quantify the value of deploying Genesys solutions and support high quality business cases presented to customers
  • Manage sales and marketing tools / calculator’s software development and deployment
  • Create and deliver executive level presentations; support account teams in complex, high-profile customer engagements
  • Periodically review engagements and recommend creative tools and approaches to assist in targeting buyers, influencers and purchasers in target market segments 
  • Data Junkie
  • Interpret data, analyze results using statistical techniques and provide ongoing reports
  • Develop and implement databases, data collection systems, data analytics and other strategies that optimize statistical efficiency and quality
  • Compile benchmark database on pre-engagement and post-engagement metrics and re-purpose such data to support the field
  • Acquire data from primary or secondary data sources and maintain databases/data systems
  • Identify, analyze, and interpret trends or patterns in complex data sets
  • Locate and define new process improvement opportunities



  • Bachelor’s Degree in English, Marketing, Business Administration, or a Technical Degree
  • Excellent quantitative and business modeling skills as well as ability to effectively present and communicate insights and recommendations
  • Strong analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy
  • Ability to create complex business models and compelling business cases
  • Experience supporting technology investments (buy/sell, how to make profitable)
  • Proven ability to manage multiple projects with tight deadlines effectively
  • Must be a self-starter, creative, high energy with the ability to work independently and as part of a multi-disciplined team 
  • Technical expertise regarding data models, database design development, data mining and segmentation techniques
  • Knowledge of statistics and experience using statistical packages for analyzing datasets
  • Advanced Excel and/or Visual Basics skills
  • Moderate travel required


About Us:

Genesys® powers more than 25 billion of the world’s best customer experiences each year. We put the customer at the center of everything we do and passionately believe that great customer engagement drives great business outcomes. More than 10,000 companies in more than 100 countries trust the industry’s #1 customer experience platform to orchestrate omnichannel customer journeys that eliminate silos and build lasting relationships. With a strong track record of innovation and a never-ending desire to be first, Genesys is the only company recognized by top industry analysts as a leader in both cloud and on-premise customer engagement solutions. Connect with Genesys via www.genesys.comTwitterFacebookYouTubeLinkedIn, and the Genesys blog.



Genesys is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.

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