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Marketing & Business Development
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200000SS Requisition #

Summary of Position

We are looking for a passionate Value Consultant who can express business value to customers and is also a nerd at heart. The successful candidate is a strategic partner internally and externally with the Sales and Solution & Strategies organizations who works closely with account teams, business consultants, solution strategists, product managers and sales leadership to turn data into information, information into insight and insight that will influence business decisions. The Value Consultant is a strategic role which combines competencies in business metrics, data acquisition, and customer engagement industry experience.  This role supports account teams on high-profile engagements, facilitates executive meetings, trains and educates sales force.

 Responsibilities:

Value Consulting

  • Work closely with account teams to identify, prioritize and analyze key business value drivers, key influencers and understand how our solutions will help solve those problems
  • Build ROI and TCO models to quantify the value of deploying Genesys solutions and support high quality business cases presented to customers
  • Create and deliver executive level presentations; support account teams in complex, high-profile customer engagements
  • Periodically review engagements and recommend creative tools and approaches to assist account teams and customers. 

Nerd

  • Interpret data, analyze results using statistical techniques and provide ongoing reports
  • Develop and implement databases, data collection systems, data analytics and other strategies that optimize statistical efficiency and quality
  • Compile benchmark database on pre-engagement and post-engagement metrics and re-purpose such data to support the field
  • Identify, analyze, and interpret trends or patterns in complex data sets 


Requirements 

  • 5+ years of work experience, ideally in business consulting or analytical role in a complex selling environment
  • Excellent quantitative and business modeling skills as well as ability to effectively present and communicate insights and recommendations
  • Strong analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy
  • Ability to create complex business models and compelling business cases.
  • Experience supporting technology investments (buy/sell, how to make profitable)
  • Proven ability to effectively manage multiple projects with tight deadlines
  • Must be a self-starter, creative, high energy with the ability to work independently and as part of a multi-disciplined team
  • Knowledge of statistics and experience using statistical packages for analyzing datasets
  • Advanced Excel and Powerpoint skills
  • Moderate travel required
     

About Genesys:

Every year, Genesys® delivers more than 70 billion remarkable customer experiences for organizations in over 100 countries. Through the power of the cloud and AI, our technology connects every customer moment across marketing, sales and service on any channel, while also improving employee experiences. Genesys pioneered Experience as a ServiceSM so organizations of any size can provide true personalization at scale, interact with empathy, and foster customer trust and loyalty. This is enabled by Genesys CloudTM, an all-in-one solution and the world’s leading public cloud contact center platform, designed for rapid innovation, scalability and flexibility. Visit www.genesys.com.

Genesys is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.
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