VP, Finance Process Transformation

190000MU Requisition #
512 Total Views

Genesys is the global leader in Omni-channel customer experience and contact center software solutions. Its customer experience platform and solution help over 11,000 companies across 100 countries engage effortless with customers across all touchpoints, channels, and interactions to deliver differentiated customer journeys, while maximizing revenue and loyalty.


Since its founding in 1990, Genesys has been the pioneer in advancing customer service. Powered by the Genesys Customer Experience Platform, Genesys’ solutions enable businesses to intelligently manage interactions and improve customer satisfaction. Today, Genesys powers more than 25 billion of the world’s best customer experiences each year. The customer is central to everything Genesys does and the company passionately believes that great customer engagement drives great business outcomes. With a strong track record of innovation and a never-ending desire to be first, Genesys is the only company recognized by top industry analysts as a leader in both cloud and on premise customer engagement solutions.

In 2012, the ownership of Genesys transferred from Alcatel-Lucent to a company controlled by Permira Funds. In September 2016, affiliates of Hellman & Friedman, acquired a substantial interest in Genesys.


The Role

The Vice President,  Finance Process Transformation will be responsible for architecting Genesys’ finance organization for rapid scale and growth. Reporting to Larry Katz, Chief Financial Officer, this individual will lead cross functional programs across Genesys to improve our processes, controls, and systems to support our growth from $1.5B in revenue to $3B.   This leader will work closely with our CAO, Internal Audit, IT and other leaders across the CFO Organization and the Management Committee to simplify and automate processes, to instill a culture of controls and compliance, and to drive change management disciplines across initiatives.

Specific responsibilities include:

  • SOX Controls:  Partner with Internal Audit to design and implement controls to ensure company’s compliance with 404.

  • Data Governance: Design, build, and lead Genesys’ nascent data governance program for Finance, Customer, and Vendor data.

Various special projects such as:

  • Credit Memo Remediation:  Lead cross functional program to analyse credit memo activity, identify root causes, and and remediate systematically in partnership with Sales, client success, product, IT and finance

  • Contract Database: In partnership with customer success and procurement, implement a comprehensive and reliable centralized contract database which can serve as single source of truth for all client and vendor contract

  • Vendor Risk Management:  In partnership with our Global Procurement Organization and Treasury, create global standards, controls, and compliance program to manage and monitor Vendor risk

  • ERP: Partnering with our CAO, IT and functional owners, serve as business lead for ERP upgrade program, including design, implementation, and process redesign/optimization

  • Channel Compliance: In partnership with sales and customer success, develop a scalable program to streamline Channel compliance across regions

The Candidate

The successful candidate will have demonstrated success leading a global finance transformation program, including developing an enterprise data management program, implementing an enterprise resource planning system, and streamlining financial processes. This individual will be a proven executive with experience leading or significantly contributing to a high-performing internal audit, risk management, finance, IT, and/or controllership function, ideally in a software or global technology company. The successful candidate will bring both strategic vision and best-practices to guide transformation, coupled with a hands-on and tactical approach to enable effective implementation. The individual will demonstrate strong business judgment applied to routine and complex issues and a healthy dose of professional curiosity when addressing business and accounting issues.


The successful candidate will quickly grasp company operations and business drivers, and will possess a high degree of integrity and independence. The individual will have international experience working with and/or establishing overseas financial operations and controls.


Additional qualifications include:

  • “Hands on” and willing to get into the details to understand business processes at a deep level with track record driving efficiencies to manual processes and introducing automation.

  • Significant transformation experience, ideally gained in a public or PE backed growing software company,

  • Proven success as Transformation leader of complex global business advising top management on issues relating to process, technology, data and internal controls.

  • Demonstrated ability to simply communicate complex concepts and implications to stakeholders across the organization.

  • Self-motivated, team player who can credibly communicate with and relate to people at all levels in the organization, with the experience and ability to motivate, manage, rally and mentor the team. 

  • Demonstrated executive presence and exceptional communication and presentation skills to both internal and external audiences, including Board of Directors, Audit Committee, and Senior Management.

  • Demonstrated success hiring, developing, and retaining key talent

  • Demonstrated ability to work cross culturally and to succeed in dynamic environment.

  • Experience conducting business in a competitive marketplace with rapid change and transformation will be valued. 

The successful candidate will also have the following leadership and personal competencies:

  • Integrity: Unquestioned personal and professional integrity, a reputation for excellence and setting a high ethical standard for performance. Brings gravitas and a well-articulated set of core values and expected behavior and holds others to the same standards

  • Execute for Results: Committed to excellence and able to drive results in the organization.  Able to prioritize and relentlessly follows through on commitments despite difficulties or complications. Well-versed in performance management and a strong business partner to line leaders in the organization. Resourceful in nature, and consistently provides practical and creative solutions to business challenges.

  • Manage Work Processes: Designs effective and efficient work processes and systems. Figures out what to measure to track progress. Diagnoses and fixes work flow problems and always looks for incremental process improvement.

  • Relationships and Interpersonal Skills:  Builds and sustains excellent relationships at multiple levels across the organization.   Highly collaborative and supports open and transparent dialogue throughout the organization. Assembles the best teams possible to positively impact the business.

  • Gets Work Done Through Others:  Able to manage people and teams well. Sets and communicates guiding goals, measures accomplishments, holds people accountable, and gives useful feedback. Delegates and develops, keeps people informed, provides coaching for today and for the future.

  • Team Builder:  An excellent leader and manager of people, with the ability to recognize outstanding performance and build a strong team. Fosters a sense of teamwork and pride by promoting, recognizing, and rewarding individuals who have made significant contributions.  Builds effective teams committed to organizational goals, fosters collaboration among team members and among teams, and leverages teams to address relevant issues.

  • Communicates Effectively: Writes and presents effectively. Adjusts style to fit the audience and the message.  Good listener, demonstrates open and honest communication with the team, respects ideas and opinions.


About Us:

Genesys powers more than 25 billion of the world’s best customer experiences each year. We put the customer at the center of everything we do and passionately believe that great customer engagement drives great business outcomes. More than 10,000 companies in more than 100 countries trust the industry’s #1 customer experience platform to orchestrate omnichannel customer journeys that eliminate silos and build lasting relationships. With a strong track record of innovation and a never-ending desire to be first, Genesys is the only company recognized by top industry analysts as a leader in both cloud and on-premise customer engagement solutions. Connect with Genesys via www.genesys.com, Twitter, Facebook, YouTube, LinkedIn, and the Genesys blog.


Genesys is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.



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