2000015J Requisition #

The Global Head of Genesys’ Deal Desk will partner with Sales Leadership, the regional Sales teams, and members of Finance, Legal, Sales Operations, Product Management, and other functions on large and complex sales transactions. The role focuses on providing guidance and recommendations on deal pricing, commercial structure, and contract terms and conditions to optimize revenue, bookings, and cash in-line with the Company’s financial and strategic objectives. The role provides great insight into pricing strategy, sales strategy, negotiations, deal financials, and strategic initiatives across Genesys.


Key Responsibilities:

  • Lead a team of ~12 Deal Architects located in North America, EMEA, APAC, and LATAM to help deliver successful outcomes on complex deals, in partnership with the Global Sales organization
  • Support and enable team to drive commercial discussions on complex deals, working with Sales Leadership, account teams, and other members of Genesys to develop commercial strategy and deal structure
  • Review and approve deal terms in Salesforce (SFDC) and ensure appropriate documentation in quote outputs and contracts
  • Conduct financial analysis as needed to inform deal pricing and profitability (e.g. discount analysis, cash flow projections, margin analysis, CapEx and OpEx impact analysis, etc.)
  • Lead communication and management of exceptions approval with relevant stakeholders, including members of the Genesys Leadership Team (GLT)
  • Manage the planning and execution of the contract negotiation process, acting as a liaison between the business, Legal, and the customer to drive forward contract negotiations
  • Negotiate with customers on commercial and contractual elements of the deal, either remotely or on-site as needed
  • Manage resourcing and support of global deals, based on monthly and quarterly forecasts prepared by the Sales Finance organization
  • Contribute to the development of margin and/or pricing tools developed by other teams
  • Develop and maintain a good working knowledge of customer needs combined with market and product knowledge to be able to influence and shape the development of commercial constructs
  • Own transformation initiatives related to the function of the Deal Desk within Genesys, particularly related to price realization improvements and quote-to-cash processes, in collaboration with Sales Operations, Revenue and Billing Operations, Customer Success Operations, Legal, Pricing, Product Management, and other functions  
  • Train and mentor members of the team in order to develop and up-level deal architecture capabilities globally. Manage goal setting processes, ensure team members perform in alignment with goals, conduct performance evaluations, and provide input into annual compensation cycles 


Key Requirements:

  • Minimum 10 years of relevant career experience with a technology company (in a Deal Desk Role, Sales/Field Finance, or Revenue Accounting) with a demonstrated pattern of increased responsibility
  • Working knowledge of software pricing, discounting, value-positioning, and revenue recognition concepts
  • Strong analytical and modelling skills
  • Excellent written and verbal communication skills
  • Deep knowledge of Salesforce and Microsoft Office
  • Ability to manage large transactions and ensure that open items are resolved in a timely and efficient manner
  • Work under pressure without compromising quality
  • Experience working in a cross-functional environment to develop collaborative solutions but able to work independently when necessary
  • Ability to use judgment and draw on experience to make decisions or recommendations
  • Personable, energetic, and highly collaborative, able to build network quickly 
  • Quantitative undergraduate degree required, advanced degree preferred



About Genesys

Every year, Genesys® delivers more than 70 billion remarkable customer experiences for organizations in over 100 countries. Through the power of the cloud and AI, our technology connects every customer moment across marketing, sales and service on any channel, while also improving employee experiences. Genesys pioneered Experience as a ServiceSM so organizations of any size can provide true personalization at scale, interact with empathy, and foster customer trust and loyalty. This is enabled by Genesys CloudTM, an all-in-one solution and the world’s leading public cloud contact center platform, designed for rapid innovation, scalability and flexibility. Visit www.genesys.com.


Genesys is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.  #LI-BH1

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