Research and Development
2000011V Requisition #

Genesys’ Multicloud provides the industry’s first contact center and customer experience solutions for some of the largest and most sophisticated enterprise brands in the world as the primary and first interface opportunity for their customers. We take a modern webscale approach to Site Reliability Engineering in software/pipeline release management, observability, and other practices in close partnership with application teams.

What you will do:


  • Own Site Reliability Engineering functions for Genesys Engage Multi Cloud SaaS platform (multiple cloud providers, and on premise).

  • This role will report to SVP of Platform Engineering and Operations.

  • Develop software driven, web scale approach to deliver world class Enterprise SaaS approach strategy with a centralized and embedded SRE approach for all production services working closely with application and platform teams.

  • Deliver true 9999 and beyond resiliency along with velocity in software delivery by implementing best in class solutions in observability, software delivery, and pipeline, among other foundational DevOps practices.

  • Manage and drive our site reliability engineering (SRE) strategic direction and culture that enables every engineering team to ship reliably, securely and efficiently.


Your Qualifications:


  • 10+ years as a Software engineering leader in Platform or Application area with passion for applying software development principles to scalability, resiliency, performance and security.

  • Leadership of technical teams in a globally dispersed enterprise organization.

  • Ideally experienced in delivery SaaS to large global enterprises.

  • Ability to build technical and execution credibility with engineers.

  • Hands on familiarity in range of SRE/DevOps technologies from Kubernetes/orchestration, software delivery pipelines, configuration and service discovery, public and private cloud provider platform services

  • BS or MS in a technical engineering discipline.



About Genesys

Every year, Genesys® delivers more than 70 billion remarkable customer experiences for organizations in over 100 countries. Through the power of the cloud and AI, our technology connects every customer moment across marketing, sales and service on any channel, while also improving employee experiences. Genesys pioneered Experience as a ServiceSM so organizations of any size can provide true personalization at scale, interact with empathy, and foster customer trust and loyalty. This is enabled by Genesys CloudTM, an all-in-one solution and the world’s leading public cloud contact center platform, designed for rapid innovation, scalability and flexibility. Visit www.genesys.com. 

Genesys is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics. #LI-BJ1



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