Web Application Developer

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IT - Web
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Job Title:                           Web Applications Developer

Department & Team:      Education Services

Job Reports to:               Manager, Business Systems and Infrastructure

 

Job Summary

Responsible for developing, testing, implementing, and maintaining web-based application systems, such as user interfaces, REST APIs, and systems automation. Troubleshoots and solves software issues. Researches technical problems and suggests improvements for web applications. Knowledge about commonly-used web development languages is necessary.

 

Major Responsibilities/Activities

  • Design, build, and maintain efficient, reusable, and reliable code, both in front-end and server-side technologies

  • Develop and integrate front-end elements with server-side logic

  • Identify bottlenecks and bugs, and devise solutions to these problems

  • Work with QA, Systems Integrators, other developers and product management to build innovative products

  • Drive continuous adoption and integration of relevant new technologies into design

  • Provide high level support; resolve problems and answer questions related to applications 

  • Create and maintain documentation of processes and applications.

  • Ensure application development tasks are completed in a timely manner to maintain a high level of customer satisfaction.

  • Ensure compliance with defined SLAs and development, maintenance, and testing of applications 

  • Maintain effective change management policies and practices.

Minimum Requirements

  • B.S. Degree in CIT, CS, or other related fields; or 4 years equivalent experience.

  • Minimum 2 years’ experience with client-side application stacks (Angular, Ember, Knockout, etc.)

  • Minimum 2 years’ experience with server-side application stacks (Node, Ruby on Rails, etc.)

  • Working with SCM

  • Understanding and experience in concepts such as Agile, Continuous Integration and Delivery, Automated Testing, DevOps and database architecture

  • Ability to write clean, readable code

  • Excellent written and verbal communication skills

  • Process driven and strong analytical skills

  • Excellent organization skills.  Detail oriented.

  • Ability to work independently, take initiative, be proactive and resourceful.

  • Creative and critical thinking skills.

  • Flexible and adaptable.

Work Context

  • Communicates regularly with colleagues and management

  • Travels 20-30% to Genesys locations, including international locations

How You Do It

How You Think: Understands the business and takes a non-traditional approach to solving common problems. Willing to draw outside the lines and find new ways to make an impact on old problems.

 

How You Interact: Can easily build collaborative relationships that energize individuals, teams, and the company into action. You are a global thinker and can work across locations and time zones. You are an excellent communicator and listener, and can easily persuade to drive a vision and purpose.

 

How You Own It: You are a hands-on executor who can drive change and clearly communicate across all stakeholders.

 

How You Show Up: Embodies Genesys core cultural values and pushes to create an authentic employee experience. You are the type of person who can succeed through ambiguity, bringing clarity where there is no roadmap, who can re-set when a change in direction is needed without getting derailed or frustrated. You are authentic and instil the trust in others.

 

About us: Genesys ® powers more than 25 billion of the world’s best customer experiences each year. We put the customer at the center of everything we do and passionately believe that great customer engagement drives great business outcomes. More than 10,000 companies in more than 100 countries trust the industry’s #1 customer experience platform to orchestrate omnichannel customer journeys that eliminate silos and build lasting relationships. With a strong track record of innovation and a never-ending desire to be first, Genesys is the only company recognized by top industry analysts as a leader in both cloud and on-premise customer engagement solutions. Connect with Genesys via www.genesys.com, Twitter, Facebook, YouTube, LinkedIn and the Genesys blog.

 

Genesys is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.

 

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