WFM Principal Cloud Solution Architect EMEA

200000VK Requisition #

The Genesys EMEA Cloud Competence Center (ECCC) is a unique team made up of Genesys Cloud experts with the skills to provide expert services in support of all key stakeholders (Genesys Sales, Presales, Customers, Partners, Prospects, etc.) in an account. The team consists of Architects, API Developers, Program Managers, Presales Consultants, Implementation Consultants, and Security & Privacy Experts. The team sits within the EMEA Pre-Sales organization, supporting both direct & indirect business opportunities and new growth strategies.

Genesys is offering you an exceptional career opportunity to join this team of regional cloud experts as a Principal Cloud Solution Architect EMEA with a specialization of Workforce Engagement Management (WEM).

Role and Responsibilities:


  • You will own one or more product specializations, deliver expert services including Partner enablement, Premise to Cloud migrations, tailored demonstrations, Trials, POCs, Pilots, Must-Win Opportunity support and more, for the Genesys Cloud flagship product;
  • You will be our WEM subject matter expert and cover all aspects of Complex Architecture, solution design, consulting for Genesys Cloud and Hybrid cloud scenarios;
  • You will be an interface between Product Management and regional Sales teams (Direct & Indirect Presales/Sales teams) within your area of specialization.
  • You should be the first person in EMEA to test and understand any new WEM innovations coming on our roadmap;
  • You will assist in product research, RFP responses, product roadmap presentations;
  • Maintains product demonstration platform for personal exploration, development and testing innovation for EMEA region as per team policies;
    • Creates custom demos and documentation for distribution;
    • Develops and maintains team & Partners onboarding & training materials;
    • Build Vertical demos/solutions for EMEA needs within a Single repository;
  • You will be expected to join calls/meetings/events with our Prospects, customers and partners to present our solutions;
  • You will establish yourself as the expert commercially, operationally, and technically around Genesys Cloud. You will be able to demonstrate the capability to prospects and provide design support, and operational best practice;
  • You will work to enable our Sales and Presales teams, and crucially also our Partners, ensuring a solid foundation of security understanding is established and they have the skills they need to be successful with their opportunities;
  • You may be called upon within your area of expertise to assist with any critical situations at a customer site;
  • The ECCC team DNA is innovation; every team member is also required to own & contribute to our ongoing internal team projects.

This role offers: 

  • Working in a high-energy, dynamic & expert team with a set up that provides every opportunity to thrive.
  • A comprehensive Onboarding Program during which you will share the experience and learn alongside other newcomers. You will be fully equipped to achieve a long and successful career with Genesys.
  • A high trust working environment, empowering you to work independently and be self-motivated to create lasting internal and customer relationships.
  • Working across a culturally diverse and fascinating team.
  • Ability to work at a computer terminal 90% of the typical workday.
  • Travel to customer and business meeting sites across the region (Europe, Middle East and Africa).  Approximately 30% of the role.
  • Position can only be based in the EU, legally eligible to work in the European Economic Area is a must requirement.

The minimum you need to succeed: 

  • Show Empathy, Passion, Energy and a Willingness to do whatever it takes to keep our customers happy;
  • Be comfortable and conversant around Artificial Intelligence and Cloud Computing;
  • Experience with Amazon Web Services or other cloud-based, distributed systems;
  • Software as a Service experience, and able to articulate your opinions on current technology/Industry trends;
  • Strong operational, consulting and presales experience within industry-leading WEM solutions;
  • At least one European Competitive WEM Vendor solution expert product knowledge is required;
  • Excellent Technical writing skills;
  • Be a Team Player; be adaptable, able to multi-task and be ready to travel;
  • Ability to work independently with little guidance and be detail-oriented;
  • Flexible and adaptable to all work environments;
  • Work in-line with team and company standards;
  • Goal-oriented and have the self-discipline to complete all work tasks on-time;
  • Ability to present complex information in a clear, concise manner.


Nice to Have Skills:

  • Fluency in written and spoken the German language is considered a significant benefit;
  • Prior Genesys Cloud hands-on Experience, in operational, professional services or presales role;
  • VOIP & Security/Privacy Experience;


About Genesys

Every year, Genesys® delivers more than 70 billion remarkable customer experiences for organizations in over 100 countries. Through the power of the cloud and AI, our technology connects every customer moment across marketing, sales, and service on any channel, while also improving employee experiences. Genesys pioneered Experience as a ServiceSM so organizations of any size can provide true personalization at scale, interact with empathy, and foster customer trust and loyalty. This is enabled by Genesys CloudTM, an all-in-one solution, and the world’s leading public cloud contact center platform, designed for rapid innovation, scalability, and flexibility. Visit

Genesys is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics. #LI-RK1

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